Knowledgebase

Step 1 – Stop Your Server

Before making any file changes, you must stop your server:

• Go to your instance dashboard

• Scroll to Server Status

• Click Stop and wait for the server to fully shut down

Step 2 – Open the File Manager

• Click the Manage button next to your server

• In the left-hand menu, click File Manager

Step 3 – Navigate to the Save Folder

Use the File Manager to go to:

Pal > Saved > SaveGames > 0

Inside the 0 folder, you’ll see a folder with a long random-looking name (this is your world save). Open it.

Step 4 – Delete the World and Player Save Data

Inside that folder, delete the following:

• The Players folder

• The file named Level.sav

• The file named LevelMeta.sav

This action will completely wipe your server — including all player characters, buildings, tames, items, and the current world map.

It does not remove any mods or change server settings.

This is a full reset of gameplay data only.

Step 5 – Restart Your Server

Once those files are deleted:

• Go back to the Server Status section

• Click Start

A new world will be generated automatically.

Need Help?

If you’re unsure which files to delete, want to back up your world first, or plan to do a partial reset, please open a support ticket through your client panel.